Frequently Asked Questions

What is CIM’s Vision?

Our vision is to be the world leader in building analytics software, making it easy to operate large buildings at their peak performance, to deliver economic and environmental benefits for shareholders, tenants and society. 

Why was CIM started?

In 2013 CIM founder and CEO David Walsh was working as a commercial manager in environmental hardware, software and consulting services. He was inspired to create CIM after observing that granular data from existing equipment and sensors was not being captured and used to run buildings more efficiently. Companies were data-rich but information poor, and there was no focus on finding or fixing the root cause of wastage. Leveraging his combined experience in computer science, energy efficiency and the property industry, David built an innovative solution to prove the idea that making better use of existing data could improve building performance. He  secured seed funding and hired a world class team and together they built a powerful building analytics platform that collects, normalises and analyses key data from complex building systems. The platform integrates building intelligence, machine learning and technical engineering support to improve economic and environmental outcomes for owners, tenants and the community. 

What does ‘CIM’ stand for?

The name CIM stands for Continuous Intelligent Monitoring which is a core part of effectively digitising and automating buildings to enable them to run at their peak performance.  Continuous monitoring and building analytics provides the ability to quickly and accurately pinpoint and fix building problems and proactively identify improvements. Across the lifetime of a large building, this is a fundamental part of running  the equipment efficiently to maximise its value. In October 2019 we changed our company name from CIM Enviro to CIM.  We are growing rapidly and we wanted our name, brand and products to be better aligned with why we exist and what we stand for. While we have dropped “Enviro” from the name, it is still one of the very important outcomes of our platform, and that’s why our new logo has environmental outcomes firmly at the centre of our brand. We’ve also changed the ACE platform name to the PEAK platform, which better reflects what it achieves for customers – buildings that operate at peak performance. 

What problem is CIM solving?

Large buildings are complex to operate, and managing the equipment that maintains temperature, air quality, ventilation and overall comfort is particularly challenging. These buildings play a significant role in their communities, involve thousands of stakeholders and have high daily foot traffic, so when things go wrong, those responsible can suffer large penalties.

The challenges for operations teams include: 

  • Lack of transparency – Leading to slow decision-making and time-consuming human interactions
  • Breakdowns – Inability to anticipate and prevent equipment incidents and failures
  • Financial planning  – Impossible to accurately predict running costs
  • Multiple vendors – Contractors working in isolation
  • Tenant comfort – Lack of data to understand tenant complaints
  • Legacy systems – A myriad of old and new technologies with limited interconnectivity
  • Portfolio view – Limited visibility of trends, issues and opportunities across property portfolios
Who are CIM’s customers?

Our customers are those involved in running large, complex building portfolios. They include large real estate investment trusts, superannuation funds, governments, major cultural institutions, manufacturing sites and commercial building owners and operators. Examples include Dexus, GPT, QIC, Mirvac, Scentre Group, Melbourne Museum, Brisbane Airport, Knight Frank and Charter Hall.

How does CIM engage with their customers?

CIM’s PEAK platform is the foundation of CIM’s SaaS offering, but we know customers are looking for an end-to-end solution that makes it simple and easy to make building management decisions that reduce energy consumption, run equipment more efficiently and effectively, improve thermal comfort and get maintenance and ops teams to work together better. Our highly skilled technical engineering support team make it easy for customers to harness their building data—both real-time and historical—to innovate and create more value from their assets. 

What makes CIM unique/Why are we different from our competition?

CIM has taken a unique approach to our building analytics software that we believe makes us the best in the world at making it easy and fast to uncover the root cause and impact of building problems and helping our clients easily prioritise and resolve them

  • We are 100% focused on large building optimisation – that is what our software platform, data science and engineering teams do every day.
  • We are independent – our only interest is to benefit customers with accurate and verified insights and recommendations based on live and historical building data.  
  • We provide unique 24×7 client-side engineering expertise to property owners, with our integration of software, machine learning and technical engineering support under one roof. 
  • Our platform provides customers with a valuable IP reservoir that they can use forever, which is very different from having a good consultant or employee who moves on and takes their IP with them. CIM provides cost effective expertise, and then makes sure it is also captured and always available. 
  • “Best in Class”: Our software has been recognised as “best in class” by CSIRO
How is CIM independent?

One of the unique benefits of working with CIM is our absolute independence. Unlike others with building analytics offerings, we are not seeking anything except the truth for our customers, to ensure you get the most from your existing systems, equipment and people. We aren’t selling professional services, BMS systems, equipment or maintenance. We have no vested interests, meaning the data analytics and recommendations provided by PEAK are unbiased and based only on live and historical building data.

Does CIM provide professional services?

CIM does not provide professional services in a traditional sense. We are not consultants and we do not sell mechanical or mechatronic services. Through our SaaS offering, CIM provides technical engineering support to your team. Our engineering and data science expertise is essential to our offering. Other service professionals who assist building owners and managers could be greatly assisted by the building analytics insights that CIM provides. It would help them to do their job more accurately, efficiently and transparently.  

What does it mean to digitise a building?

Digitising a building means turning the data it generates into information you can use. Buildings have streams of existing data within them, which is mainly being used by the BMS to control the building. Once this data is collected, normalised and interrogated to verify how well the building is actually being controlled, only then can it become useful information. We believe that just using data to perform a single function, such as controlling equipment, without verifying the before and after results, treats this data as “dumb data”. PEAK converts streams of “dumb data” into actionable information and digitises the building. This a key component of a smart building.

How does CIM help the environment?

CIM building analytics helps building asset owners and managers embrace their environmental commitments and deliver on environmental, social and governance goals. CIM helps improve environmental performance and ratings of large buildings which increases property attractiveness and valuation. Improving carbon neutrality, including NABERS ratings, can increase the value of properties and have a positive impact on our environment.