Elevate guest experiences and operational efficiency across your hotel portfolio
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from last month
Powering property teams in these world leading companies.
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Empowering excellence in hotel operations
In the fast-paced hospitality industry, seamless operations are crucial for maximizing profitability and building a loyal customer base. The PEAK Platform continuously monitors all your building systems—including HVAC, lighting, elevators, and more—to identify faults and opportunities for improved performance. By providing real-time, remote visibility into your hotel's infrastructure, PEAK enables your team to understand how your property is performing without having to be on-site. With AI-driven insights, your FM team can proactively address issues before guests notice them or complaints are lodged, optimize operations, and make data-driven decisions that elevate guest experiences while aligning with sustainability goals.
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Enhanced guest satisfaction
Proactively resolve issues before they impact guests or lead to complaints, ensuring a comfortable and safe environment.
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Reduced downtime
Minimize disruptions caused by equipment failures, keeping more rooms available and maximizing revenue.
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Sustainability
Lower energy consumption and carbon emissions with AI-powered recommendations, supporting your ESG commitments and regulatory compliance.
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Cost optimization
Streamline operational expenses by efficiently managing resources and avoid unnecessary capital expenditures by extending the lifespan of critical equipment.
Addressing key operational challenges in hotels
Comprehensive system monitoring
Continuously monitor all hotel building systems to ensure optimal performance and prevent disruptions. Gain comprehensive insights into your property's performance from anywhere, reducing the need for on-site presence and enabling timely decision-making.
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Agile operations
Adjust to dynamic occupancy rates and changing guest needs with real-time data and insights. Optimize resource management by aligning equipment operation with actual demand, reducing waste and enhancing efficiency.
Rapid issue resolution
Streamline communication between owners, facilities teams, and contractors with centralized data, enabling quick responses to operational issues before they escalate or result in guest complaints.
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Indoor environment monitoring
Monitor and optimize thermal conditions in each room (if connected to the BMS) and common areas, ensuring a consistent and pleasant environment throughout the hotel. Proactively address any inconsistencies before they impact guest comfort.
Energy efficiency
Continuously track energy usage to identify inefficiencies, optimize consumption, and reduce operational costs.
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Hear from hospitality industry leaders
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Scheduled maintenance checks and servicing is now a thing of the past as CIM data helps us determine precisely when and where maintenance is needed.
Damien Stacy
Capital & Planning Manager
Due to a lack of transparency and visibility of our operational data, we sought a technology provider to help us run our hotel more efficiently. By working collaboratively with CIM, they provided the technology and insights for us to unlock operational benefits beyond our expectations.
Peter Bisa
Financial Controller
CIM's incredible approach to customer engagement and their powerful PEAK Platform meant they earned our trust extremely fast. Throughout our time working together, their insights have always been precise and empowering. Without a doubt, they are part of our wider facilities management team.
Tim Murdoch
Facilities Manager
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PEAK allows the asset management team to view across the portfolio and ensure that learnings from one asset are applied across many. The data we get from the platform certainly informs our decisions, present and future.
Simon Howard
Co-Head of Australia
The platform goes one step further than simply delivering data and analytics; it supplies the insights and central intelligence required to manage our portfolio sustainably and efficiently. This elevates the resilience and long-term viability of our assets, accelerating our approach to addressing climate change and unlocking environmental value.
Andrew Cole
Group Head ESG
We asked CIM to get involved so they could give us the oversight we needed across all sites and assist our team to continually achieve the highest levels of performance, collaboration and site optimization possible.
Scott Crellin
National Director, Retail Property Operations
Due to a lack of transparency and visibility of our operational data, we sought a technology provider to help us run our hotel more efficiently. By working collaboratively with CIM, they provided the technology and insights for us to unlock operational benefits beyond our expectations.
Peter Bisa
Financial Controller
CIM's incredible approach to customer engagement and their powerful PEAK Platform meant they earned our trust extremely fast. Throughout our time working together, their insights have always been precise and empowering. Without a doubt, they are part of our wider facilities management team.
Tim Murdoch
Facilities Manager
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Industry-specific case studies and success stories
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Powering property teams in these world leading companies.