Transform your shopping centre operations for peak performance

The shopping centre operations challenge

Retail has faced many new challenges over recent years, forcing shopping centre operators to find new ways to enhance the customer experience, meet tenant expectations, deliver more value to property owners and cut costs. 

Operations teams are under pressure to:

    • Attract and retain retail tenants in a competitive environment
    • Deliver an excellent and safe shopping experience for customers
    • Reduce energy and operational outlay
    • Manage workflows for multiple contractors and vendors
    • Control a mix of old and new complex equipment and systems 
    • Be agile and responsive to varying levels of foot traffic

Discover how building analytics can quickly improve the operational performance of your assets so you can channel the savings into delivering a better shopping experience.

Managing your retail portfolio just got a lot easier

Centralise, track and improve the performance of your shopping centre or portfolio with the market leaders in retail optimisation.

CIM’s building analytics platform PEAK analyses the operational effectiveness of your plant and equipment and delivers fast and accurate insights to you and your team for greater visibility and control over asset performance. 

retail centres optimised

million m2 continually monitored by PEAK

Australian states & territories using PEAK

million data points monitored

What our customers say

“We saw the potential of applying building analytics to the assets we own and operate to gain visibility into the building performance issues and opportunities, facilitate better workflows and drive consistent and transparent practices across the portfolio.”

Damien Stacy

Portfolio Facilities Manager, QICGRE

“GPT is getting excellent value from CIM’s PEAK platform in this time of crisis [COVID-19]. It is enabling us to quickly adapt to ongoing changes and optimise our assets for the variability in occupancy levels across our Retail portfolio.”

Scott Crellin

National Director, Retail Property Operations, The GPT Group

Centralising and uplifting GPT Retail portfolio performance with CIM

Find out how GPT uses PEAK to maximise the operational efficiency of eight shopping centres within its retail portfolio.



Build resilience and mitigate risk

Position your real estate portfolio to absorb market shocks and continue to deliver long-term returns by streamlining building operations and expenditure.

Don’t waste time and money endlessly troubleshooting problems. Deliver a consistent heating, ventilation and air-conditioning (HVAC) service for your retail tenants by deploying a data-driven maintenance approach and monitoring equipment performance in real time.

PEAK pinpoints the exact cause of faults, reducing the time between issue detection, diagnosis and resolution so faults are fixed before they cause costly breakdowns. Reduce risk by taking a proactive approach to building operations and watch the cost savings add up. 


Shift to agile and strategic building operations

PEAK’s insights enable faster and better business decision making and real-time performance improvements.

The platform enables you to scale your HVAC operations up or down in response to key factors such as foot traffic, opening hours and weather conditions. By providing a detailed analysis of building usage and load patterns, you can safely adjust plant and equipment time schedules to match demand and streamline costs.

Cut costs even further by leaning on CIM’s data science team to optimise Opex and Capex spend across your portfolio.


Deliver an excellent customer experience

Maximise customer time in your shopping centre and retail tenant lease longevity by providing a comfortable thermal environment. 

Use PEAK to understand the thermal comfort rating in each store and identify any inconsistencies. If an area is either too hot or too cold it is nearly always caused by a fault in the HVAC system. PEAK will help you resolve any thermal comfort issues before they become a retail tenant complaint. 

Providing an enhanced shopping centre experience helps lift the value of your asset and increase investor returns. 


Achieve ambitious net zero and sustainability targets

Attain your net zero and sustainability targets cost effectively with granular, data-driven analysis. Use PEAK to track real-time progress against targets, make investment decisions based on carbon reduction vs CAPEX, and assure investors that net zero commitments are being achieved. 

Uplift portfolio environmental ratings such as NABERS by tuning and optimising existing building systems and tracking performance improvements down to the second decimal place. Gain a clear understanding of how your assets measure up, with real-time competitor benchmarking analysis in PEAK. 

“For one of our clients, we took AUD$500,000 off the annual outgoings of their shopping centre by optimising performance and reducing waste. With the asset being capitalised at 5%, that’s like adding AUD$10 million (500,000 dollars times 20) to the value of the asset.”
David Walsh, CIM Founder and CEO